Returns and Exchange Policy

Effective as of January 31, 2024

At SHOE KRAZY, LLC, we are committed to your satisfaction. We understand that sometimes a purchase just doesn't work out. Here's our policy on returns and exchanges to make your shopping experience as smooth as possible.

Returns

Time Frame

You have 30 days from the date of purchase to return an item.

Condition

Items must be returned in their original, unworn condition, including all original packaging and tags attached.

Process

To initiate a return, please contact our customer service team at [Your Contact Information]. We will provide you with instructions on how to return your item(s).

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

Eligibility

Exchanges are subject to item availability. Items can be exchanged for a different size or color of the same style.

Process

For exchanges, follow the same process as returns. Please specify that you are requesting an exchange and the new item size or color you prefer.

Non-returnable Items

Please note, certain items cannot be returned or exchanged, including:

• Clearance items marked as final sale.

• Items worn or used outside.

Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Returns and Exchange Policy, please don't hesitate to contact us at info@shoe-krazy.com